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Orders and Returns

Return Instructions

Returns are permitted within 30 days of purchase. The item must be brand new and never worn with all original tags and box. You must call and receive an return authorization number.

Guest Return and Exchange Policy

Gemelli Jewelers is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

  • Returns and exchanges are permitted within 30 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.

Jewelry must be in good condition with all original certificates and accessories, as applicable, or up to $50 may be deducted from the refund/exchange for replacement cost of certificates and accessories.

Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch or a restocking fee equal to 20% of the original purchase price may apply, except that no restocking fee shall apply if the reason for the return or exchange is due to a defect (restocking fee not applicable in Hawaii).

  • Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.
  • Cash refunds are issued to original purchaser with original sales receipt.
  • Charge credits are issued to original purchaser on the account to which the item was charged.
  • All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

Gemelli Jewelers  provides you with two easy methods of returning an item:

Returns by Mail

Here are the basic steps:

  1. If there is damage to an item upon delivery, call our customer service center immediately at 1-718-446-5600 for assistance.
  2. Please read the information on your original packing slip.
  3. Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
  4. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:

  • Gemelli Jewelers
    66-10 Fresh Pond Rd
    Ridgewood,N.Y. 11385
  1. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
  2. You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.